At Etched Wallet Art, we stand behind the quality of our products and are committed to ensuring your satisfaction with every purchase. Our Custom Aluminum Wallets are backed by a one-year warranty, demonstrating our confidence in the craftsmanship and durability of our wallets.
Warranty Coverage:
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Duration: This warranty covers the product for a period of one (1) year from the date of purchase.
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Scope: The warranty covers manufacturing defects, including but not limited to issues with materials, workmanship, or functionality that occur under normal use.
Warranty Claims:
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How to Make a Claim: In the event of a warranty claim, please contact our customer service team at glen@etchedwalletart.com within the one year warranty period. Provide your order number, a clear description of the issue, and supporting photographs if possible.
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Verification: Our team will assess the validity of the warranty claim and determine whether the issue falls within the scope of our warranty coverage.
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Resolution: If the product is found to have a covered defect, we will either repair or replace the item, at our discretion. If a replacement is not available, a comparable product will be offered.
Exclusions:
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Normal Wear and Tear: This warranty does not cover damage resulting from normal wear and tear, misuse, neglect, or accidental damage.
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Unauthorized Modifications: Any unauthorized modifications or alterations to the product will void the warranty.
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Engraved or Customized Items: Products with custom engravings or personalization are covered by the warranty, excluding changes made after the purchase.
Return Shipping:
Customers are responsible for the cost of shipping the product back to us for warranty evaluation. However, if the product is deemed defective and covered under warranty, we will cover the return shipping costs.
Contact Information:
For warranty claims or further inquiries, please contact our customer service team at support@etchedwalletart.com
Thank you for choosing Etched Wallet Art. We appreciate your trust in our products and are dedicated to providing a positive and reliable customer experience.
